This is the payment incurred as a result of your signing up to Grarnaze's premium service for online dating. 

Example Statement 

Your Online Dating Services Company

"Why does my bank statement have a charge for" 

Contact Our Team


“Why am I being charged?”

You've signed up for a subscription to an online dating service which may automatically renew.

Price and package info are available via your profile Membership page.

Visit the 'Membership' page from the site that you have a profile on to cancel your subscription.

As a VIP member you will get a lot more out of the site, including unrestricted message options, access to all media, unlimited photo uploads, private chat in the chatrooms, appearing high in search results and access to enhanced search features.

Text STOP to 89595 to stop billing from a mobile phone provider


Please be aware that all chargebacks are thoroughly investigated and may result in you being added to a blacklist with our processor. This will complicate future online purchases. Denying a purchase that you have made is a criminal offence and an investigation, leading to heavy fines or other legal action, could be made against you. False claims of fraud can also have a direct effect on your credit rating. If you have any questions or concerns, please contact us to clarify any matters.

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“I am trying to pay. Why is my card being declined?”

“How can I pay for membership?”

“How do I cancel my subscription?”

“I pay via my mobile phone provider. How do I cancel?”

“What are the benefits of VIP Membership?”

Banks may overly scrutinise transactions due to the nature of our site, sometimes resulting in unsuccessful payments. By making contact and advising them of your wish to undertake a payment with us you are likely to succeed. is operated by Arnaze Online Ltd.
12 Mount Havelock, Douglas, Isle of Man, IM1 2QG 

Grarnaze provides an online dating service which gives a platform for its users to meet one another on a global scale.   

Live Support ChatCall Us (0800) 368 8025

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